SHIPPING & HANDLING POLICY

We currently offer carbon-compensated, insured, and trackable shipping via DHL for all orders.

Your order may be shipped from Germany or Indonesia, depending on item availability. You will receive tracking information as soon as your order is dispatched.

GERMANY

• Standard DHL Shipping: €7

  Includes tracking, insurance up to €500, and carbon-offset shipping.

• Delivery time: 2–4 business days.

EU COUNTRIES

• Standard DHL Shipping: €15

  Includes tracking, insurance up to €500, and carbon-offset shipping.

  Delivery time: 3–7 business days, depending on destination.

REST OF THE WORLD

• Standard DHL Shipping: €30

  Includes tracking, insurance up to €500, and carbon-offset shipping.

  Delivery time:

  • From Germany: ~5–10 business days

  • From Indonesia: ~7–10 business days

  (Customs processing may affect final delivery time.)

CUSTOMS & DUTIES

International shipments (including outside the EU) may be subject to customs fees or import duties. These charges are the responsibility of the customer.

We do not have control over these fees and cannot predict their amount, as they vary by country.

EXPRESS SHIPPING 

If you’d like faster delivery, we’re exploring DHL Express options. Estimated costs and timelines vary by region—please contact us at mail@ukena.store if you’re in a rush or have a special request.